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Jacko Ticket Refund Information
Jackson Tour: Ebay Confirms Ticket Refunds
Fans who have purchased tickets for Michael Jackson concerts through eBay and PayPal have been assured of receiving a refund, the company has announced.
Thousands of fans were left waiting to see if they would get their money back after the singer's death.
A spokeswoman for eBay said: "The sad news of Michael Jackson's death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase."
The online retailer will return sales commission to sellers when they refund buyers, eBay said, with final details of how the exchange will work to be announced next week.
Retailer Seatwave and ticket exchange site viagogo both already said they would refund ticketholders.
A spokesman for AEG Live, the organiser of the planned 50 concerts in London, said: "Full ticket refund information and procedures will be released early next week for all Michael Jackson This Is It shows."
He advised fans to keep hold of ticket vouchers or proof of purchase slips.
But other retailers said they were unable to say at the moment what will happen.
A statement on Lastminute.com's website said it was working with AEG to provide its customers with information, and Ticketmaster said it was waiting for "official information".
Tony Northcott, of the Trading Standards Institute, said fans who are turned down for a refund but bought their tickets on a credit card should contact their card provider.
Tickets for Jackson's supposed farewell tour sold out in record speed and earlier this week extra tickets were released.
In March, tickets to his This Is It concerts at the O2 became the "hottest-selling on the planet", according to organisers, with 750,000 fans snapping them up.
Tickets reportedly sold at a rate of 11 per second, 657 per minute and nearly 40,000 an hour, with face prices of £50 to £75.
© 2009 Sky News, all rights reserved.
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